Terms of Service

These Terms of Service govern your use of the website located at https://www.thecandlemakingacademy.com and any related services provided by Candleapothecary.

By accessing https://www.thecandlemakingacademy.com, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Candleapothecary.

The term Candleapothecary, or ‘us’ or ‘we’ ‘school” or ‘academy’ and other such terms to differentiate between ‘us’ (candleapothecary) and refers to the owner of the website whose address is Unit 115697, PO Box 6945, London, W1A 6US, UK. The term ‘you’ refers to the student, client, user or viewer of our website.

We, Candleapothecary, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

By enrolling for or studying on any our courses and/or using any of our websites, you agree to these Terms & Conditions and also the earnings disclaimer information shown below.

These Terms of Service were last updated on 26 March 2023.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

1. modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
2. remove any copyright or other proprietary notations from any materials and software on this website;
3. transfer the materials to another person or “mirror” the materials on any other server;
4. knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Candleapothecary provides;
5. use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
6. use this website or its associated services in violation of any applicable laws or regulations;
7. use this website in conjunction with sending unauthorised advertising or spam;
8. harvest, collect or gather user data without the user’s consent; or
9. use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to Candleapothecary and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

Please note that course materials, online courses, and speeches made by trainers at the programme are also part of our intellectual property and belong to Candleapothecary or its licensors, whether they have been adapted, written for, or customised for the customer or not. You are not permitted to copy, modify, reproduce, republish, sublicense, sell, upload, broadcast, post, transmit, or distribute any of the course materials without prior written permission. Recording or relaying the online course by any means is also prohibited. The course materials cannot be used in the provision of any other course or training, whether by us or any third-party trainer. You may not remove any copyright or other notice of Candleapothecary on the course materials, or modify, adapt, merge, translate, disassemble, decompile, or reverse engineer any software forming part of the online courses, except to the extent permitted by law. Breach of the hereby Terms of Service shall result in immediate termination of your access to the online courses and any other Services.

By paying the fees, you are granted a limited, non-transferable, non-exclusive license to use the course materials and software for the sole purpose of completing the online course. Any violations of these terms, including the copyright notice, will be pursued to the fullest extent permitted by law and may result in a claim for damages and/or be considered a criminal offence.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by Candleapothecary at any time.

User-Generated Content

You retain your intellectual property ownership rights over content you submit to us for publication on our website. We will never claim ownership of your content but we do require a license from you in order to use it.

When you use our website or its associated services to post, upload, share or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy.

Please note that we cannot be held liable for the conduct of our users. We strive to protect our platform with reasonable measures mainly designing various layers of verifications and high-quality filters, however, we cannot guarantee a perfect customer experience. We are not liable for any fraudulent users and their actions, any such users violate the hereby Terms of Service and will be permanently removed from our platform.

The license you grant us can be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the license will continue until the relevant commercial or post has been discontinued by us.

You give us permission to use your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences and our Privacy Policy.

Payments and Refunds

When purchasing our course you are required to provide your financial information relevant to the chosen payment method, in some cases, you may be requested to provide your credit card details. Please note that payments made via credit cards, Apple Pay and Google Pay will be processed by Stripe. Candleapothecary trades in British Pounds, payments made in other currencies will be subject to an exchange fee which you will be required to pay.

Please note that since the content offered on our platform is solely digital, you waive your statutory right for cancellations the moment you access the digital content offered in our courses. Candleapothecary does not offer refunds due to the downloadable nature of the course. Should you have any questions or concerns please reach out to us via [email protected]. Sharing the course material will result in the immediate termination of your access to our platform and any associated course communities.

By enrolling in a recurring payment plan with Candleapothecary, you acknowledge and agree to make timely payments of your instalments. These instalments will be automatically deducted from your card or PayPal account on a monthly basis until the full course fees have been settled.

In the event that your payments are processed through the instalment plan and you fail to fulfil your regular payments, we will reach out to you directly to address the situation. While we are committed to helping you to the best of our abilities, please note that your account and access to course materials may be suspended until payment is made. It is therefore imperative that you keep us informed and communicate any difficulties as soon as possible. Please note that instalment payments may be subject to an additional administrative fee of £25 per instalment if payments are missed, to cover the costs of late payment processing. We reserve the right to levy this fee at our discretion.

Booking Process

Our course material is exclusively available in English and translations are not currently offered. To make a course booking, please use the booking form on our website. Upon receipt of your order, we will send you an email confirming your purchase and providing instructions for accessing the Services. Please note that enrolment will only be considered complete once payment has been received and cleared, either as a deposit for instalments or as full payment. All bookings are subject to availability and we reserve the right to decline orders for any reason. If we do need to decline your order, we will notify you promptly.

To ensure that we can provide you with the best possible service, we kindly ask that full payment for all ordered Services is made prior to processing your order. Our third-party payment providers, such as Stripe or PayPal, will be utilised to facilitate the payment process and confirmation of the transaction will be received by us once the payment has been successfully completed. Please note that your training booking will only be confirmed once full payment has been received.

Please note that unforeseeable circumstances beyond our control, such as cancellations or rescheduling, may affect course dates, content, or timing. In the event of a cancellation, amendment, or rescheduling, we will make every effort to arrange suitable alternatives.

Disclaimer and Limitations of Liability

Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, Candleapothecary makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall Candleapothecary or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Candleapothecary or an authorised representative has been notified, orally or in writing, of the possibility of such damage.

Candleapothecary does not accept liability for any accidents or misuse of training carried out by customers during or after the course, whether at home, work, or in public places. Customers assume all risks associated with their training with our course.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Candleapothecary makes no warranties or representations about the accuracy or completeness of the site’s content or the content of any websites linked to this site and assumes no liability or responsibility for any (1) errors, mistakes, or inaccuracies of content and materials, (2) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the site, (3) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (4) any interruption or cessation of transmission to or from the site, (5) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third party, and/or (6) any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the site.

Candleapothecary does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the site, any hyperlinked website, or any website or mobile application featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between you and any third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

In no event will Candleapothecary or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site, even if we have been advised of the possibility of such damages. Please note that we will not be held liable in the event of an accidental data breach, or intentional abuse by a third party.

Customer’s Safety

Please note that our candle and related product manufacturing processes involve the use of potentially hazardous chemicals, oils, waxes, and natural compounds, which can be flammable if mishandled. While we provide our customers with best practices, correct handling procedures, and safety measures, it is important to note that customers assume all personal risks and liability for their own welfare.

When booking a course, the customer hereby acknowledges and agrees to assume full personal responsibility for any accidents or injuries that may arise during the candle-making process. By doing so, the customer waives any liability that may arise from Candleapothecary and fully indemnifies us against any and all losses resulting from any legal action that may follow any accidents or injuries incurred during participation in our online program. Acceptance of training by the customer is tantamount to acceptance of the foregoing Terms of Service.

Notice regarding Earnings

Our products and services, as well as the information discussed in our courses, are not a promise or guarantee of potential earnings. Your success will depend on various factors including your commitment, skills, creativity, and other factors which differ from person to person. Therefore, we cannot guarantee your success or income level, and we are not responsible for any actions you take. The statements on our website are intended to express our opinion and are not meant to be taken as personal or business figures. We make no guarantees that you will achieve any satisfactory results and assume that the examples or testimonials provided do not represent the average customer experience.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. Candleapothecary does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website. You should not rely solely on the said materials to make decisions, we advise you to consult other, more complete sources of information. You are solely responsible for the strict reliance on the materials posted on our website. We have the right to change the information on our website without prior notice and users are responsible to monitor said changes. Any historical information present on our website is provided for reference only.

Additional Tools

Please note that our website may include third-party tools which are outside of our control. The access to said tools is provided on an 'as is' basis with no warranties, expressed or implied, and without any endorsement. We are not liable for the use of the third-party tools provided on our website. You are solely responsible for any risks associated with using said tools, we recommend reading the relevant third-party provider’s Terms of Service. Candleapothecary has the right to offer new third-party tools in the future.

Links

Candleapothecary has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by Candleapothecary of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Inaccuracies and Mistakes

Please note that any content available on our website may contain typographical errors, inaccuracies or mistakes related to the service's description, pricing, promotion, and availability. We have the right to cancel or update any existing services should any information provided by us be proven inaccurate. Said information can be amended at any time without prior notice. Please note that we are not obligated to clarify any of the information related to our website and service, including pricing information, except as required by law.

Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the website; (3) breach of these Terms of Service; (4) any breach of your representations and warranties set forth in these Terms of Service; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the website with whom you connected via the website.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Entire Agreement

These Terms of Service and any policies or operating rules posted by us on the website or with respect to the website constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision. These Terms of Service operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Service and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Service or use of the website. You agree that these Terms of Service will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Terms of Service and the lack of signing by the parties hereto to execute these Terms of Service.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. You irrevocably submit to the exclusive jurisdiction of the courts in that location.